Terms & Conditions

01About Mission Control

Mission Control Therapy & Coaching (“Mission Control,” “we,” “us,” or “our”) provides:

• Psychotherapy services to eligible clients located in Ontario, Canada;
• Coaching services to eligible clients across North America;
• Structured programs addressing concerns such as anger management, anxiety, stress, relationships, communication, sleep, discipline, habits and performance;
• Court-related and professionally referred programs where appropriate; and
• Educational information through the Website, newsletters, articles and other resources.

Psychotherapy is provided by a Registered Psychotherapist and is subject to applicable Ontario legislation and the professional standards of the College of Registered Psychotherapists of Ontario (“CRPO”).

02Website Information Is Not Therapy

The information provided through this Website, including articles, blog posts, FAQs, downloads, social media content and general communications, is provided for educational and informational purposes only.

Website content:

• Is not psychotherapy, counselling, medical care, legal advice or crisis intervention;
• Is not intended to diagnose or treat any mental or physical health condition;
• Is not a substitute for advice from a qualified healthcare or legal professional; and
• Should not be relied upon when making urgent medical, psychological or legal decisions.

Using the Website, submitting a form or receiving a response to a general inquiry does not establish a therapist–client, coach–client or other professional relationship.

A professional relationship begins only after eligibility and suitability have been assessed, informed consent has been completed, applicable service documents have been accepted, and Mission Control has expressly agreed to provide services.

03Not an Emergency or Crisis Service

Mission Control is not an emergency, crisis-response or 24-hour monitoring service.

Do not use the Website, email, social media, voicemail or contact forms to request emergency assistance. These communication channels may not be reviewed immediately.

If you believe that you or another person may be in immediate danger, are experiencing a medical or mental health emergency, or require urgent assistance, call 911, contact your local emergency services, or attend the nearest emergency department.

04Eligibility and Geographic Availability

Psychotherapy services are available only when the client is physically located in Ontario at the time services are provided, subject to applicable professional, legal, clinical and insurance requirements.

Coaching may be offered to eligible clients located elsewhere in Canada or the United States where legally and professionally appropriate.

You are responsible for providing complete and accurate information about your identity, age and physical location.

Mission Control may decline, pause or discontinue services when providing them would violate applicable laws, professional standards, licensing requirements, insurance requirements or appropriate standards of care.

Services for minors or individuals requiring a substitute decision-maker will be considered individually and will require appropriate consent arrangements.

05Psychotherapy and Coaching Are Different Services

Psychotherapy is a regulated health service intended to address mental health, emotional, behavioural and relationship concerns. Psychotherapy may involve assessment, treatment planning, clinical documentation and the creation of a personal health record.

Coaching is a non-clinical service focused on areas such as habits, discipline, performance, leadership, personal development, accountability and goal achievement.

Coaching is not psychotherapy and is not intended to diagnose or treat a mental health condition.

If concerns arise during coaching that require psychotherapy, medical care or another specialized service, Mission Control may recommend changing the service or obtaining support from another qualified professional.

06Consultations and Booking Requests

A consultation provides an opportunity to discuss your concerns, goals and available services and to determine whether Mission Control may be an appropriate fit.

A consultation does not guarantee:

• Acceptance as a client;
• Availability of a particular program;
• A particular appointment time;
• Eligibility for psychotherapy or coaching;
• Insurance reimbursement; or
• A specific outcome.

Booking requests are not confirmed until you receive confirmation from Mission Control.

You agree to provide complete, current and accurate information when submitting an inquiry, requesting a consultation or booking a service.

07Informed Consent and Service Agreements

Before psychotherapy or coaching begins, you may be required to review and accept additional documents addressing:

• The nature and scope of the service;
• Potential benefits, risks and alternatives;
• Confidentiality and its legal limits;
• Electronic and virtual service risks;
• Fees and payment responsibilities;
• Cancellation and missed-appointment policies;
• Program usage and refund conditions;
• Communication expectations;
• Clinical and administrative record-keeping;
• Court-related documentation; and
• Ending, transferring or discontinuing services.

These Terms govern your use of the Website. If these Terms conflict with a signed clinical informed-consent document or service agreement, the signed document will control regarding the professional services covered by that document.

08Fees and Payment

Unless otherwise stated, prices displayed on the Website are in Canadian dollars.

Current fees will be confirmed before services are purchased or provided. Mission Control may update its fees, program structures and service offerings from time to time.

A fee change will not retroactively change the price of services already purchased unless the client and Mission Control agree otherwise in writing.

Payment may be required when booking, before a session, after a session or according to a payment schedule stated in the applicable service agreement.

You are responsible for applicable charges, taxes and payment-processing obligations connected with your purchase.

09Insurance Coverage

Psychotherapy receipts may be eligible for reimbursement under certain extended health insurance plans. Coverage varies between insurers and individual plans.

You are responsible for confirming:

• Whether services provided by a Registered Psychotherapist are covered;
• Whether a referral is required;
• The amount of coverage available;
• Any annual or per-session limits;
• Documentation requirements; and
• Whether a particular program or service qualifies.

Mission Control does not guarantee that an insurer will reimburse any fee.

Coaching services are generally private-pay services and may not qualify for health insurance reimbursement.

10Cancellations and Missed Appointments

Cancellation, rescheduling, missed-appointment and late-arrival terms will be explained before services begin or when an appointment is confirmed.

Appointments cancelled after the applicable cancellation deadline and missed appointments may be charged in full, except where prohibited by law or where Mission Control determines that exceptional circumstances apply.

If you arrive late, the session may still end at the originally scheduled time. The full session fee may remain payable.

Repeated missed appointments or late cancellations may result in services being paused or discontinued after appropriate notice and consideration of professional obligations.

11Multi-Session Programs and Refunds

Multi-session programs are designed to provide structured and consistent support. Program duration, payment schedules, session usage, expiry, transferability, cancellation and refund conditions will be explained before enrolment.

Unless Mission Control agrees otherwise in writing, program sessions may only be used by the person who purchased or enrolled in the program.

If services are discontinued before a prepaid program is completed, any applicable refund will be calculated according to:

• The signed service agreement;
• The number and type of sessions already used;
• Any services, resources or documentation already provided;
• Applicable administrative costs;
• Applicable laws; and
• CRPO professional obligations.

Nothing in these Terms limits any refund, remedy or other right that must be provided under applicable law or professional standards.

12Court-Related and Professionally Referred Services

Mission Control may provide anger management or other structured services to individuals referred by lawyers, courts, employers, healthcare professionals or other organizations.

Mission Control does not guarantee that:

• A court, lawyer, employer, insurer or organization will accept a particular program;
• Participation will satisfy a legal, employment or professional requirement;
• An enrolment or completion letter will produce a particular outcome;
• A charge, sentence, court order or legal requirement will be changed; or
• Participation will influence the outcome of a legal matter.

Clients are responsible for confirming the requirements of their court, lawyer, employer or referring organization before enrolling.

Enrolment, attendance, participation and completion documentation will be factual, objective and limited to information appropriate to the request and professional relationship.

Clinical opinions, formal assessments, legal opinions or detailed reports are not included unless expressly agreed upon and professionally appropriate.

Information will not be provided to a lawyer, court, employer, family member or other third party merely because that person made the referral or paid for the service. Appropriate client authorization or another lawful basis is required.

13Virtual Services and Electronic Communications

Virtual sessions depend on internet, telephone, video-conferencing and other electronic systems.

Although reasonable safeguards are used, electronic services carry risks, including:

• Unauthorized access;
• Misdirected communications;
• Loss of privacy;
• Technical interruptions;
• Software or hardware failure; and
• Internet or service-provider outages.

Clients participating in virtual services are responsible for:

• Attending from a private and reasonably secure location;
• Using a secure device and internet connection where possible;
• Providing their current physical location when requested;
• Providing emergency contact information when required;
• Not recording sessions without express written permission; and
• Following any backup plan established for technical interruptions.

Email, website forms, text messages and social media are not appropriate for emergencies or lengthy clinical communications.

Please avoid including unnecessary sensitive health, legal or personal information in a general Website inquiry.

14Communications and Response Times

Mission Control will make reasonable efforts to respond to inquiries and administrative messages within an appropriate period. However, immediate responses are not guaranteed.

Email and other electronic communications may be used for administrative purposes such as:

• Scheduling;
• Appointment reminders;
• Payment or receipt information;
• Service updates;
• Resource sharing; and
• Other agreed communications.

Electronic communication should not be used for emergencies or urgent clinical support.

15No Guarantee of Results

Psychotherapy and coaching are collaborative processes. Outcomes depend on many factors, including:

• Individual circumstances;
• Attendance and participation;
• Readiness for change;
• Application of strategies between sessions;
• Accuracy and completeness of information provided;
• Personal effort; and
• Events outside Mission Control’s control.

Mission Control does not promise or guarantee any medical, therapeutic, personal, relationship, employment, insurance, court or legal outcome.

Testimonials and examples, if displayed, describe individual experiences and do not guarantee that another person will achieve the same result.

16Client Responsibilities

When participating in services, you agree to:

• Provide accurate and relevant information;
• Participate respectfully and honestly;
• Ask questions when information is unclear;
• Inform Mission Control about material changes affecting your care or eligibility;
• Attend sessions in a condition that allows meaningful and safe participation;
• Follow agreed payment and cancellation terms;
• Respect professional boundaries; and
• Obtain emergency assistance when required.

Mission Control may pause, modify or discontinue services when continuing would be unsafe, inappropriate, outside professional competence or contrary to legal or professional requirements.

17Acceptable Website Use

You agree not to:

• Use the Website for unlawful, fraudulent, threatening or abusive purposes;
• Submit information that is false, misleading or belongs to another person without authorization;
• Attempt to obtain unauthorized access to the Website or its systems;
• Introduce viruses, malicious code or harmful material;
• Interfere with the Website’s security or operation;
• Copy, scrape or systematically extract Website content without permission;
• Impersonate another person; or
• Use the Website to harm or harass another person.

We may restrict access where we reasonably believe these Terms have been violated.

18Intellectual Property

Unless otherwise stated, the Website and its content—including text, graphics, branding, logos, program descriptions, videos, downloads and original resources—are owned by or licensed to Mission Control and are protected by applicable intellectual-property laws.

You may view and print Website content for your personal and non-commercial use.

You may not reproduce, publish, distribute, modify, sell, license, create derivative works from or commercially exploit Website content without prior written permission.

19Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment processors, appointment schedulers, video-conferencing providers or other services.

Mission Control does not control and is not responsible for the availability, security, accuracy, content or privacy practices of third-party services.

Accessing a third-party website or service is at your discretion and is subject to that provider’s terms and privacy policy.

20Website Availability and Accuracy

We make reasonable efforts to keep Website information accurate and current. However, services, availability, program details, fees and content may change.

The Website may occasionally contain errors or become unavailable because of maintenance, security issues, technical problems or events outside our control.

We do not guarantee uninterrupted, error-free or completely secure access to the Website.

21Disclaimer and Limitation of Liability

To the maximum extent permitted by law, the Website and its general informational content are provided on an “as is” and “as available” basis.

Mission Control will not be liable for indirect, incidental, special, consequential or punitive losses arising solely from your use of, inability to use, or reliance on the Website or its general informational content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded. Nothing in these Terms limits professional obligations, privacy rights, consumer rights or remedies available under applicable law.

22Privacy

Your use of the Website and submission of personal information are governed by our Privacy Policy.

Clinical and personal health information may also be governed by informed-consent documents, professional standards and Ontario’s Personal Health Information Protection Act, 2004.

23Changes to These Terms

We may update these Terms to reflect changes to our services, technologies, professional requirements or applicable laws.

The revised version will be posted on the Website with an updated “Last Updated” date.

Your continued use of the Website after an update means that the revised Terms apply to your subsequent Website use.

Material changes affecting existing professional services will be communicated where required by law, professional standards or the applicable service agreement.

24Governing Law

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Subject to any rights available under applicable consumer, privacy or professional legislation, disputes concerning these Terms will be submitted to the courts located in Ontario.

25Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in effect.

26Contact Us

If you have questions about these Terms and Conditions, please contact:

Mission Control Therapy & Coaching Email: info@missioncontroltc.com